05-12-2017 05:17 AM
05-12-2017 09:27 AM
Welcome to the forum.
I'm sorry, but unfortunately, I am not familiar with the details of the deal you are referring to. The forum is peer-to-peer discussion, so you're unable to communicate directly with Best Buy Canada customer service on here, but I have taken the liberty of forwarding your issue and the your email (that is attached to your forum profile) along to one of the teams in customer service. For customer service matters like the one you've described, they all get handled by the customer service department. Someone from that department will reach out over email. They will be able to provide all further assistance.
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05-12-2017 03:55 PM