Appliances

[ttcslacker]

I'm  thinking of buying a new washer and dryer combo I was wondering since the manufacturer already has a 1 year Warranty do I have to purchase  the product service plan right away or can I come in to the store and purchase it before the one year is up this would make my purchase much easier.

Thank you

[AppliancesJer]

As with all of our products we offer a term of satisfaction guarantee and any time within that time frame you can purchase our PSP. Most products have a 30 day window where others are only 14.

However most customers elect to buy it at point of sale for if they don't they tend to forget about the option until something happens to the product which at that point is unfortunately too late.

[ttcslacker]

The reason I'm asking is that manufacturer is already offering a 1 year warranty on all parts and labor so if I buy your service plan I'm actually losing 1 year where if I buy the service plan b the year is up I would get a extra 5 year warranty

[matthew]

your not lossing a year if you were to choose to purchase the PSP. It woul be 5 years from point of sale thus it would be 5 years in total of coverage not 1+5.

Enjoy.

[aegean]

I would be more apt to buy it on a fridge and dishwasher as opposed to a washer/dryer or a stove. It really becomes a question of where do you have the most chance of a breakdown. It also becomes a question of who is servicing the service plan and what is included. Most insurance products (and this is exactly what service plans are) are a huge source of profit for any company offering them (Banks on mortgages, insurance at a car rental agency, or the PSP). They have their place but should be used tactically and only if YOU perceive a real need. Truthfully, even when you are dealing with a non-comissioned salesperson, there is always a direct-drive or indirect incentive in place to get you to take the "insurance"... as they are often more profitable than the product after you have negotiated the price of the product down. Don't get caught in a doom and gloom scenario because then you should ask if they really push the service plan so aggressively, it must logically mean there is a real chance my product will break down (and they must be looking out for my best interest, right?), so then why are they selling a product they are sure will break down?

Again, they have their place and are useful if used wisely, but certainly not on a widespread basis. Buy a dependable product and buy the PSP based on the category having more than usual breakdowns or the cost associated being potentially prohibitive, but please avoid fear mongering.

[AppliancesJer]

I like the direction aegean is going with that. I will say though, completely off the record, after working in this business you see a lot of things from many different angles. Business is in fact business, however that aside knowing what I know now my purchases reflect what's in my best interest and to be 100% truthful the majority of my purchases contain some sort of service plan. It's like an insurance salesman seeing claim after claim and not buying insurance for his own property. I believe in what I sell, I believe in the products I choose and I believe in protecting my investments. What a customer does is up to them, I'm simply here to educate, not pressure. Sometimes my business suffers as a result because people buy into pushy sales associates from other competitors. I take a different approach, I treat my customers as I wish to be treated and pass on the knowledge that I have acquired from my time in the business and sometimes they turn around and do the same for me.

You can read between the lines people and flags should go up if you think you're being lied to. I HOPE that never happens at our company but I guarantee it won't happen in my department as long as I'm around because I've been on the other side of things. 

A little story if anyone cares to read. 

I recently was in the market to buy a new vehicle. I'm in my mid twenties and dress accordingly. I went into a local dealership looking at a truck. Beautiful vehicle and was exactly what I wanted.a After almost begging the salesman to let me take it for a ride he let me. When I returned he was busy with another customer and after waiting a good 20 minutes just to give him back the keys I let him know of a few things I noticed on the test drive. He shrugged me off and said dismissed my concerns as if I should get over them and move on. Bottom line he had no desire to sell anything to me, little did he know I had $20,000 ready to by my vehicle. I searched high and low and got similar responses at every dealership I went to. I even tried out of town sales. Literally felt as if I were a nuisance to every sales person I talked to since I wasn't a middle aged business suit looking to buy a brand new hummer. To sum up my rambling I did find a truck and got an amazing deal one better then I was initially after. Ask anyone it's my pride and joy. I purchased it from a local lesser known dealer who took the time to help me find what I was looking for. He went above and beyond for me and I couldn't be more satisfied with the vehicle. He treated me like a human being with respect and dignity. Did he make a few bucks off me? Absolutely! But he deserved every cent off that sale. 

That my friends is how I model my business and that is what you will find coming into future shop in Sault Ste Marie. We're not perfect by any means but we try. I just hope that all of your purchases at FS are treated the same and that you will experience that type of atmosphere. I've said it a million times before, Product Service Plan, Installs, Deliveries, Set ups, etc., are all amazing services that we offer but no1 is forced into taking anything, they are there to complete your purchases and build relationships for life. We take pride in that, at least I do...

[dontbotherwith]

Don't bother with the extended warrenty, its a joke.  Our dishwasher broke in November and it is still not fixed after 4 visits from their service provider...which was like pulling teeth to get them out.  And Customer Relations at the Regional Office was useless as well.  Save your 105 bucks or better yet, buy your appliances from (competitor)...you with thank me later

[Julez]

Hello dontbotherwith,

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

[email2peter]

Just tonight is my last draw of the scam of service plans.  I would NOT get it because if the product price goes they will NOT replace it...  I had a fridge broke down about two weeks ago and finally had to call and being told to go the store to replace it.  And as you can see my note, they wouldn't replace it because the price is higher not, will issue a store credit.... 

I would be happy if they met me half way with the different but they didn't.  I was even wanting to purchase the service plans again... Since the hard line then this posting...

I think the guys name was Ryan who was the department head, no customer skills at all!  Where his staff Neil and Alicia was good !  When the price is one quarter the value of the item.  

It is a scam... I use to buys lots of things from Futureshop with extended service plans, I rarely go there anymore after my last incident with the service plans also with camera.  I was once a really loyal customer!

I believe in give chances but it is gone tooo far ...... Verse (competitor) they'll take it back anytime... Got to love that....

[Kayne314]

email2peter, I can assure you your experience is NOT typical of the Product Service Plan experiences I have seen.  I don't know both sides of your story, but I can assure you that if the product you had was unrepairable, Future Shop would do everything in its power to get you an equivalent replacement.

As with any agreement, there are terms and conditions. If you lived up to your side, then there is no reason why Future Shop would be unwilling to help you.

An appliance is not returned or exchanged, just because it needs a single repair. However, if your appliance could not be repaired within 60 days, or had suffered 3 or more major repairs, then you would be entitled to a replacement of equivalent value. If they indeed had the same refrigerator, the exchange should have been automatic. There are entire systems in place to make the process as painless as possible.

Very rarely, if an equivelant refrigerator is not available, a store credit will be offered. Any way you slice it, you are recouperating the value of the refrigerator you had originally purchased. No one wants to have a problem with an appliance, but it can and does happen. Believe me, Future Shop wants your business, and wants you to be happy.

Anytime I have been involved with a warranty exchange the experience is a positive one. It is sometimes hard to see the value when your refrigerator isn't working, and you have to wait for a repair person to come to you. But just imagine if you also had to pay out of your own pocket for the same experience. Imagine how upset you'd be if you were paying the $75.00/hr plus parts repair bill 2 or 3 times before being told you have to go buy a new fridge out of your own pocket anyway.

Sadly, Future Shop Associates cannot guarantee you will never have a problem, but they can offer to protect your pocket book by offering a service plan.