Audio

[deveritt]

I purchased this item earlier on in the day:

http://www.futureshop.ca/en-CA/product/polk-audio-tower-speaker-system-r300-web-only/10085188.aspx?p...

It specifically said that a second speaker would be added at no cost. It didn't appear on my actual order form. but I assumed it would still come with it. However, the link no longer states that it comes with the second speaker. Doesn't appear to be a "system" anymore. Question is simple: Am I going to get 1 or 2 speakers from my order?

On a side note, I'm sure Futureshop knows of this situation, however, I know people that took screenshots so there is proof that this in fact stated there would be 2 speakers. Even the picture has been changed. Just all seems very sketchy to me.

[tennyis]

I would contact Future Shop for clarifrication, it may have been a special promotion that was based on how many they wanted to get sell off?

It also could have been a misprint in which case they typically would cancel the order

[JS]

I have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

[deveritt]

Just left me for dead. Sent me one speaker, even after I told them to cancel it if I was only getting 1, and I have no way of returning it within 30 days without it costing ME. I have to pay for your mistakes? Can't wait to get home to my mono-speaker setup.

[PnyKnight]

Keep calling them about it. One of my co-workers just got his second speaker today. According to other certain forums, others are also having their second speaker shipped.

[TWSS]

I can echo all of the above. I have called several times and keep getting told that the issue has been escalated and I will receive a call or email, but I have yet to receive anything (except one of the two speakers I ordered). Also, each time I call I have been told that I will be getting the second speaker, as others already have.

[JS]

We welcome your feedback but do want to remind you that the Forum is not intended for discussion of customer service related issues.

Please note that the above posts have been directed to our Customer Service department and the users will contacted in order to address his/her concerns, as expressed in their post.  We have consequently locked this thread.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

[TWSS]

Understood, but as posted, I'm not getting any response from Customer Service, so I decided to state that here, as others have.

BTW, I'm getting a 404 error on all of the links to your Forum Guidelines.

[JS]

Thanks for catching that!

I have also, as stated above, forwarded your issue to Customer Service and they will be contacting you.