01-14-2017 11:11 AM - last edited on 01-14-2017 07:28 PM by BBYTerence
Thank you Terence. Yes please excalate on my behalf; I can't PM you as I don't see the PM button in your signature. This delay, the promises given and the $ I've lost so far as a result of being told several times that the product will ship (per prior posts) despite it's historical changes to release dates has been more than unfortunate. 2 weeks ago while out of country, I even had to hire a photographer at $500 to get some shots that I was to get with my drone. The lost opportunities are more of an issue, but my lost $ are approaching the cost of the drone itself(!!); all would have been avoided with a min amount of transparency and diligence by Best Buy.
Order info: *************date and time********* ***order number***
01-14-2017 07:45 PM - edited 01-15-2017 10:34 AM
I don't have visibility of your email (you might not have clicked the email validation link yet, that was sent to you when you registered for the forum). I will need your email address. Don't post it here, but please give me an email through a private message. I just sent you a private message. Just check your private message inbox and respond there. Thanks!
01-15-2017 11:03 AM
* Terance * I left you a msg here to excallate on my behalf; not sure why it is not showing up. FYI. Thank you so much.
Well, guess what everyone....BB finally shipped some physical Mavics. HOWEVER they sold 20+ "Fly More Bundles" yesterday online (sold out in 1 hour) as confirmed on DJI Formums.
Here's the big stink: Fly More Bundles WERE NOT an initial preorder item; I don't think they even made it to BB website until November!!!!
Great news to those that bought them yesterday...but why Best Buy are you selling items that were not preorder items to people yesterday when many of US have been waiting since september???????????????
So now Best Buy is lying about the supposed 'queued shipping release' aka "First to order, First to ship".
Best Buy if they had any decency, would have shipped these 26 bundles to the first 26 people who placed their orders back in Sept; keep the extras as GOODWILL for this fiasco.
It's obvious the BB can't manage to bring in the correct stock items in the order procurred. Also evident from them removing the "Release Date" and product from it's website recently, only to update the release date (yesterday) with "Jan 4"; back-dating????? If BB was given a release date of Jan 4, why not update it before this date, and not on Jan 13/14! Proof that release dates were a sham all along.
01-17-2017 09:41 AM
01-19-2017 09:50 AM
I have received an update regarding DJI Mavic preorders. Best Buy Canada is getting these units from the vendor by around mid February. These will be shipped out from the distribution centres to the customers around that time.
01-19-2017 10:23 AM
Thanks Terence. Crazy change again, but your followup for everyone has been superb. I've certain that come mid-feb that the date will become mid-march .
I just sent you a PM with some info. Apreciated...
01-19-2017 10:46 AM
01-19-2017 04:33 PM
Hi Terence. Are you sure you're info/update on the preorders is correct? I just rec'd a 'shipping confirmation email 1 hr ago for my Sept 29th preorder......
What's strange is I ordered the fly-more bundle on the 17th. It is due to arrive tomorrow Jan 20th by Canada Post. My preorder shipping confirmation indicates it's arrival same day/Jan 20th but with Purolator. Got tracking #'s for both.
The preorder shipping confirmation happened today when you assisted me with customer service.
But it is confusing b/c now it looks like my preorder shipped after I had already ordered another online. Which can't be true if your above update post is correct??).
I've now returned a few accessories to other vendors (batteries etc) since I'm recieving the combo; which complicates things even further.
I guess I'll have to wait until customer service responds in detail or I see what arrives tomorrow.
Any other people out there get shipping confirmations for Sept preorders today ???????
01-19-2017 04:41 PM
Hey, @RandySauder and everyone else.
For your specific order(s), customer service would have access to all that info. That's not something the community team can access.
Yes, the info I have is correct, however, I believe the inventory we are receiving or have received recently is coming in stages and separate batches. So, some of the pre-orders earlier in the queue might actually be fulfilled a bit sooner than the time frame I mentioned.