What I really love about the PEP ( Product exchange plan ) is that is covers you’re battery which is categorized as an consumable product , and most warranties do not cover for the full length of the phone but only within the year. With the pep we allow you to exchange the battery with an easy phone call to the 1800 number provided with the purchased. This option is actually the only way for the battery to be replaced with a brand new unit with full capacity. Since we need a huge warehouse to store all models of cell phones batteries we do not carry them in store. The box is shipped to your address once the box arrived we will need to obtain the old unit and once shipped to the warehouse we will deliver you the new unit within 3 business days. (Of course all shipping expenses is paid via the plan) Batteries do retail over 50$ for certain models and goes beyond who knows….
To answer your question exactly Krypto and to clarify a few details which are not very clear, the pep is paid via Amex, Visa or MasterCard, more alternative is in review for example the Futureshop card and the lump sum post paid option which are actually being revised, this program is new and a few tweaks are being done to provide as many options possible. To correct the post above the pep are actually divided in two categories Non-Data phones and Data applicable phones ( most Smartphone’s are categorized in this section)
4.99 and 9.99 billed on your Credit card statement, available on an 2 years or 3 years agreement.
To justify the price I will just compare the Product service plan (PSP), the Product replacement plan (PRP) on prepaid phones advantages, these were used before new program was set in early October.
The PSP on a phone for example was 119.99 $ for a 2 year period. The Psp could be used for accessories which were part of the plan for examples hear phones or chargers. If the phone does lose performance i.e. a software issues occurs on the phones like the Sony walkman series (the white screen of death i.e. not working just goes white and nothing happen) we would send in the phone at the repair center or Sony directly this concludes loss of your cell phone for a period of 2-6 weeks . The Pep is a direct exchange at the counter. No wait time for repair, brand new unit. As for the psp on the phone if we concluded the phone was not redeemed as repairable you would get a new phone after the faxed report of the repair center at the store location. But once you obtain an exchange for a new product your extended warranty does expired since you’ve obtained a brand new unit whereas the PEP remains in effect for the lengths of your agreement you’ve chosen. (You have 10 exchanges possible for an new cell phone unit with the pep program and once for the battery)
Theses are a few advantages over the regular psp, no cellphone loss, exchange at the counter, no repair waiting time, low cost, if possible contact will transferred if main unit is still functional and if you’ve got a CDMA phone ( virgin,telus,bell) The pep program does even cover the ESN change fee which is 35$ per phone changed.
Thanks for reading if you have any questions or like to have more information don’t hesitate to give me a call at my location.
Proud to be part of Montreal’s finest Team Forum
Store 667 ( 514-228-0135 ) Ask for Tomtom for any Cellphones inquiries.
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