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Scout
Posts: 2
Registered: ‎10-04-2016
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Phone pre-order no confirmation

Hi there!

 

I have just recently pre-ordered the new Google Pixel phone, however it seems I have not received a confirmation in my email or listed in the order status page under my account... is this normal?

 

Thanks!

Community Manager
Posts: 1,192
Registered: ‎01-18-2016

Re: Phone pre-order no confirmation

[ Edited ]

Hi @xKevinn,

 

Welcome to Plug-in! 

Thank you for ordering the new Google Pixel phone at Best Buy! Smiley Happy

 

Have you seen an update on your account showing your order since your post last night? Confirmation emails can take up to 24 hours to receive. If not, I'd be happy to look into this for you. Because this is a new item, we could be getting everything together still on the backend of the site while we take pre-orders, but if you haven't seen an update I'm more than happy to look into a timeline for you.

 

Thank you for letting us know. 

BBYBilly
Community Coordinator
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Scout
Posts: 2
Registered: ‎10-04-2016
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Re: Phone pre-order no confirmation

Hi Billy thanks for the reply.

 

No I haven't received any more information regarding my pre-order, no email or no status on my account.

 

 

I hope I won't lose out on my spot in pre-order line for it not showing, would you possibly be able to check?

 

 

Thank you

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Community Manager
Posts: 1,192
Registered: ‎01-18-2016
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Re: Phone pre-order no confirmation

Hi @xKevinn,

 

Absolutely, I'll be more than happy to look into this for you. 

 

Could you please send me a private message and let me know your order number if you have one with your name?

Thank you,

BBYBilly
Community Coordinator
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