12-04-2011 09:56 AM
The rules of the product exchange plan are as follows.
What isn't covered
- Water, Physical or Software related issues.
- Screen (non physical)
- Buttons, Ports and inputs.
The best way to understand the exchange plan is that since we offer unlimited exchanges on defective units, we must insure that we are doing exchanges for the right reasons.
without the exchange plan the handset would be going to a service centre which may or may not solve your issue.
The product exchange plan counters the fact that technology isn't perfect. i wouldn't classify it as a scam when excahnges are completed daily. The value of what your get compared to what you pay is easily more.
i'm sure that when you have a qualifying issue you'll have an exchange, maybe to a newer phone too.
12-08-2011 01:22 AM
The exchange plan is a great service available to our customers and covers everything except physical or liquid damage. The only requirement in order for us to do an exchange is to be able reproduce the problem described by the customer after an OS restore/update.
12-10-2011 10:04 AM - last edited on 12-10-2011 12:36 PM by ElizabethS
sailorjeff - Agree entirely. When I bought an iPhone a few years ago, I bought it with that plan based on the baloney that the salesman pitched me about it. Have tried twice since then to get a replacement based on difficulties that I've had but were not conveniently repeatable in-store. The worst is that they do not honour their commitments. My family has been a massive customer of FS. Emphasis on the word "has".
01-02-2012 10:57 PM - last edited on 01-03-2012 02:11 PM by ElizabethS
@Sailorjeff + @ajb0429
I wouldn't entirely write off Future Shop as a company and place to get electronics as there really isn't anywhere else that will be around long enough to offer you retail electronics besides (competitor).
Also after doing hours of researching and reading pages and pages of documentation regarding the manufacturing and distribution of electronics and in particular cellular phones, you will note that the life expectancy of these devices are falling significantly. Apple replaces their phones once a year, not because they want money and are "greedy" as some would put it, but because they know that their products aren't made to last more than that.. I repeat and emphasize that they are "not made to last" more than one year. The built in battery has 400 charge cycles and it is not removable. After charging your phone for 365 days once a day, how long do you expect your device to last (out of warranty).This isn't the case with everything, but do some research on Televisions, Laptops, Tablets, Computers, Vehicles, Houses, HD Boxes, Hand Tools as well as the economic strategy of this year and you will find the same thing.
01-27-2012 05:44 AM - last edited on 01-27-2012 07:07 AM by JS
I wish the sales person says it while selling as well. That is why it is a **Bleep**. Bought 2 phones and both salesmen got their replacements in just One Week ago. Later came to know that majority of customers are told same way.
01-27-2012 07:17 AM
It's not a scam, nor is it a way for Future Shop to try to steal your money. This is a plan where, as long as you can show there is an issue (outside of liquid or physical damage) you will get a brand new phone, on the spot. So thinking about how much a new phone costs, and how much you stand to save, it makes sense that employees do a thorough check to see if there is a problem with the phone.
You cannot simply walk in, say there is a problem with your phone and expect the associate to take you at your word. If it can't be produced, as far as the employee is concerned, there is no problem. And that makes sense, since the employee can only go by what they can see.
I'm really not sure where the issue is with that....