Cell Phones

[sailorjeff]

My advice to you all  is avoid the product exchange plan

its a con they would not exchange my Galaxy Infuse and it is not working that well.

[ronel]

The rules of the product exchange plan are as follows.

What isn't covered

- Water, Physical or Software related issues.

What is

- Accessories

- Battery

- Screen (non physical)

- Buttons, Ports and inputs.

The best way to understand the exchange plan is that since we offer unlimited exchanges on defective units, we must insure that we are doing exchanges for the right reasons.

without the exchange plan the handset would be going to a service centre which may or may not solve your issue.

The product exchange plan counters the fact that technology isn't perfect. i wouldn't classify it as a scam when excahnges are completed daily. The value of what your get compared to what you pay is easily more.

i'm sure that when you have a qualifying issue you'll have an exchange, maybe to a newer phone too.

[ronel]

The rules of the product exchange plan are as follows.

What isn't covered

- Water, Physical or Software related issues.

What is

- Accessories

- Battery

- Screen (non physical)

- Buttons, Ports and inputs.

The best way to understand the exchange plan is that since we offer unlimited exchanges on defective units, we must insure that we are doing exchanges for the right reasons.

without the exchange plan the handset would be going to a service centre which may or may not solve your issue.

The product exchange plan counters the fact that technology isn't perfect. i wouldn't classify it as a scam when excahnges are completed daily. The value of what your get compared to what you pay is easily more.

i'm sure that when you have a qualifying issue you'll have an exchange, maybe to a newer phone too.

[kamaan]

The exchange plan is a great service available to our customers and covers everything except physical or liquid damage. The only requirement in order for us to do an exchange is to be able reproduce the problem described by the customer after an OS restore/update.

[ajb0429]

sailorjeff - Agree entirely.  When I bought an iPhone a few years ago, I bought it with that plan based on the baloney that the salesman pitched me about it.  Have tried twice since then to get a replacement based on difficulties that I've had but were not conveniently repeatable in-store.    The worst is that they do not honour their commitments.  My family has been a massive customer of FS.  Emphasis on the word "has".  

[tyturner]

@Sailorjeff + @ajb0429

I wouldn't entirely write off Future Shop as a company and place to get electronics as there really isn't anywhere else that will be around long enough to offer you retail electronics besides (competitor). 

Also after doing hours of researching and reading pages and pages of documentation regarding the manufacturing and distribution of electronics and in particular cellular phones, you will note that the life expectancy of these devices are falling significantly. Apple replaces their phones once a year, not because they want money and are "greedy" as some would put it, but because they know that their products aren't made to last more than that.. I repeat and emphasize that they are "not made to last" more than one year. The built in battery has 400 charge cycles and it is not removable. After charging your phone for 365 days once a day, how long do you expect your device to last (out of warranty).This isn't the case with everything, but do some research on Televisions, Laptops, Tablets, Computers, Vehicles, Houses, HD Boxes, Hand Tools as well as the economic strategy of this year and you will find the same thing.

[ssandhu]

I wish the sales person says it while selling as well. That is why it is a **Bleep**. Bought 2 phones and both salesmen got their replacements in just One Week ago. Later came to know that majority of customers are told same way.

[Juice0904]

The one thing you need to remember with regard to the PEP is that the issue you are looking to have the phone replaced for MUST be produced for the associate in-store to see. "Not working too well," is ambiguous at best and does not illustrate the problem. If your home button is sticking or not working, that problem has to be shown to the associate. If they cannot produce that same problem in the store when you bring it in to exchange it, then your phone will be handed back to you and you will be told to enjoy the rest of your day.

It's not a scam, nor is it a way for Future Shop to try to steal your money. This is a plan where, as long as you can show there is an issue (outside of liquid or physical damage) you will get a brand new phone, on the spot. So thinking about how much a new phone costs, and how much you stand to save, it makes sense that employees do a thorough check to see if there is a problem with the phone.

You cannot simply walk in, say there is a problem with your phone and expect the associate to take you at your word. If it can't be produced, as far as the employee is concerned, there is no problem. And that makes sense, since the employee can only go by what they can see.

I'm really not sure where the issue is with that....

JB