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The Captain
Posts: 12
Registered: ‎09-27-2013
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Product exchange plan

So I have the PEP and there's something wrong with my iPhone so I'm going to take it in. If I'm eligible to get a new phone I was going to get the samsung note 3. When I got the PEP the salesman said I can get any phone I wanted. I'm with fido and they don't sell the samsung note 3 for fido anywhere because fido doesn't have it. So I was wondering if I can still get the note 3 as a new phone.
Epic Genius
Posts: 550
Registered: ‎10-18-2010

Re: Product exchange plan

It should be possible.  You may have to pay a bit if there is a difference in price between your Iphone model and the Note 3, but if we exchanged it for a Rogers Note 3, it would work on Fido's network.  I can't make any promises for the store since I will not be the person you will be dealing with (not trying to avoid responsibility, I just don't like to make promises I am not in a position to keep), but it is possible.  Your best bet is to talk to a rep in store, and at least now you know exactly what you need to ask them to look into doing.  Hope this helps.

David G.
Multi-Channel Sales Assistant
Best Buy Kanata
(613)287-3912




The Captain
Posts: 12
Registered: ‎09-27-2013
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Re: Product exchange plan

Thank you so much you have no idea how helpful you've been! @DA_Dave