Without the extended warranty purchased there is not much that can be done in a Futureshop store. Depending on what carrier you are on you have to facilitate either an exchange or repair of the device over the phone, or in a carrier's corporate store.
For example, Rogers customers can call their data tech line and have a replacement sent to them for free as long as the defective phone is sent back to Rogers. Bell/Telus customers usually have to take the phone to a corporate store located usually in a mall for a speedy repair.
