Sounds like you need to contact Customer Support: 1-800-663-2275 │ service@futureshop.com
These forums aren't run by Futureshop and aren't for customer complaints. If you have a problem that other users can maybe help with, please post here and we'll do what we can!
Had you received both emails regarding the pick-up? You receive the initial email stating that your pick-up order has gone through. There is a second email that may or may not come through depending whether the store actually has it in stock. The store stock checker online is not done in real-time, so what you may see as being in stock could have already been sold.
Had you received the second email stating that the product had been set aside for you, or just the first one stating that the store had been informed that you made a pick-up order? You aren't guaranteed the product until that second email comes through.
JB
