Computers & Laptops

[abryanton]

I purchased a laptop in September 2009, I also got a 2 year PSP on it.

So far, my laptop has received 4 repairs.

The first repair was my harddrive being replaced.

The second repair was my keyboard and the motherboard had a diagnosis as to why it is blue screening.

The third repair was my AC adapter, and again the motherboard being looked at as to why it is blue screening still

the fourth repair was my CD drive being replaced, speakers replaced, multitouch tone bar fixed, side panel "fixed" even though it was not, screen hinges fixed, and again the motherboard diagnosed as to why it is again still blue screening. 

Right now, the side panel needs to be replaced, the motherboard needs to be diagnosed because it is still bluescreening, when they replaced the speakers they left bumps in the speakers so at some parts it is sticking out more then it should, and the touchtone bar  is still not working well, when I touch it, it lags my computer down and freezes it for a bit. 

Will this repair count as my final repair? Or am I stuck waiting weeks until it is fixed only so that it will keep bluescreening? 

also, my screen was supposed to be replaced, but they said it was physical damage, although when i was talking to a sales rep and he said "there was an oil on the keyboard when it was purchased" that made indents and these markings on the screen. I know this shouildn't technically be repaired because its appears to be physical damage, but it was like that since I purchased it, my brother also purchased the same laptop and same model and everything, and his has markings in the exact same places as mine on the screen.

[ElizabethS]

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

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[Tanarus · Accepted solution]

I was asked in private message to have a look at this.

It's difficult to say anything definite from what you've told us here. The hard drive replacement is a major repair, and the CD drive/speaker replacement is a second repair. You keep mentioning that the 'motherboard was diagnosed' -- simply looking at the computer does not constitute a repair.

As the moderator above noted, this has been escalated to Customer Service -- they'll be able to look at the laptop's case history and make an informed decision with the information there. Alternatively, you can bring the laptop in to your nearest Future Shop, where the computer technicians can do the same. The laptop will need to come back to the store either way, so the technicians can verify that something needs to be repaired.

I hope everything works out for you, one way or the other. =)

[abryanton]

well, everytime I brought it in for the blue screen they say they just did software updates but it has never worked.