Computers & Laptops

[abryanton]

I purchased a Toshiba 15.6" Qosmio in May 2011 and ever since I bought it I have had trouble with the speakers on it. They will cut out and they will not work again for a couple of restarts of the computer. The computer also Blue Screens alot. When I asked a tech person at FS they told me to reinstall the drivers and I have done that a few times and tried updating them, nothing has worked. Should I send it out? I bought a PSP

[JuliaF · Accepted solution]

Hi There,

Sorry for the issues with your laptop. If the speakers on the laptop keep cutting out, then the problem is most likely a hardware issue and I recommend that it be sent back.

Secondly as for the “Blue Screen”, it could be many factors (software, hardware, drivers, etc) and it is a tough one to diagnose. But if all else has failed I recommend sending it back as well (at the same time as the speaker repair).

Hope this helps!

Julia

[abryanton]

thanks!

[XL]

BTW.... what happens if you plug stereo headphones in? Do you have the same sound problems?

[abryanton]

There is no change when headphones plug in. This seems to happen more often when my computer first starts up or awakes from sleep or hibernation.

[XL]

It may not be the speaker then..... if the problem is also on headphones, than it could be the electronics or software feeding the speakers.