04-28-2016 12:02 AM
05-01-2016 08:56 AM
If it won't boot or turn off, take it in... but be warned... bought an ASUS laptop from Best Buy in 2013 and have to take it to geek squad 8 times already, 3 of which were hard drive replacements. WEIRD!!!!
05-01-2016 08:46 PM
05-02-2016 12:02 AM
If the unit is not even displaying the boot screen (fairly common issue on new 8/8.1/10 units) i would suggest to do a power flush. What i mean is removing the battery and having it not plugged in and than pressing the power button a few times. If the battery is built in some units have a pin hole that you can press with a paperclip.