04-03-2015 07:03 PM
Bought an Asus laptop back in January. It was working fine for 2 days then the adaptor stopped working. It doesn't light up and it has a burnt smell to it. Unfortunately I had a family death and had to fly out of the country of a month. When I returned I tried to take it to the store to fix it, they turned me down since it has been over a month after purchase, I offered to pay for a new adaptor , but best buy don't carry any spare parts of laptops. They told me to contact Asus. After a talk with Asus they said to refer to the distributor I bought it from( best buy). Went to best buy but they said they don't have anything to do with it. An employee in best buy tried to be helpful and suggest buying an adaptor off **competitor** , and it turns out that the adaptor I bought doesn't fit. So now I am stuck with a manufacturer who claims that they the distributor should help and a distributor who doesn't have the capability to help. I wanted to reven eturn the laptop to best buy.
Any advice would be appreciated, Ive had a non working laptop for 3 Months now and no solution.
I thought best buy had a 1 year warranty and Asus ( the manufacturer) had a 3 year warranty.
04-03-2015 07:38 PM
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04-04-2015 03:48 AM
asus has a 1 year warranty, you have no warranty from bestbuy (although best buy does facilitate warranty repairs)
however the ac adapter for a laptop is considered an accessory, and those are only covered for 3 months, which you are no over
bestbuy doesn't carry a specific adapter for asus, so you would have to either buy a 3rd party adapter (multi head adapter that does multiple laptops)
or find a way to order a specific asus one
04-04-2015 10:01 AM
04-15-2015 09:25 AM