03-29-2012 11:48 AM
I bought a Toshiba Satelitte 650d-00l in october of 2011. Latley I have been having problems saying that the display driver has stopped working and has been recovered. Sometimes it does it 3 time in a row. I whent to Future shop and they said that you need to update the display driver. I said ok and I called when I got home and told me ow to do it. After I downloaded and installed the file I restarted my computer. I did that 4 times and every time it blue screened. I took to the same guy that told to pdate the driver and said it will take 1-2 weeks. Can any one explain why this is happening becuause I really need that laptop.
03-30-2012 11:03 AM
I have already sent it out. I see that it is future shops problem becuase they told me to do something wich ultimatly did this to me laptop, but the store wont take any responsibilty for what happened just saying the video card is defective. I called yesterday and they told me that.
03-30-2012 11:33 AM
Its unfortunate that you are angry towards the store. Its understandable, but on the other hand the techs can't possibly predict every outcome for a problem. Lots of computers the simple graphic driver update would have worked. There is so many variables with computers though that people with the same problem could get it fixed with completely different solutions.
03-30-2012 11:57 AM
Yep, unfortunately "update the driver" is the first response absolutely anyone or any resource would have suggested. It's just the universal first step in troubleshooting. Well, after "Is it plugged in" and "Did you turn it off and on again"
It doesn't mean the tech gave you bad advice or ruined your laptop, it just means that the pre-existing problem is probably worse than what you would initially hope
03-31-2012 05:15 AM - edited 03-31-2012 05:17 AM
Yea its most likely the amd graphics software my pc was doing the same thing and that's what it was.it took them a while to fix the problem on there side but they did fix it so you'll have to wait till they catch and fix the problem on there end.