Alright, so I dropped off my laptop at Futureshop about 2 months ago, and it came back a week after dropping it off, not fully repaired. There was a key on the keyboard which was broken (not physically, was a defect), wifi connectivity issues, loose keyboard keys, right click/left click issues, dead power adapter, etc. So the laptop comes back after a week of dropping it off, and most of the issues are resolved, except the keyboard keys still remained loose (as in, the hinges were probably broken), and the broken key was placed back into the laptop, just the hinge was probably adjusted...First of all, this was injust, because I didn't buy my PSP for them to put back old, broken parts back in, and just slightly repair them. By the way the key still remained very very loose, everytime you hit it, it would feel as if it's about to break. The next thing they did was change my hard drive, apparently there was an issue with it..I was fine with that, but they didn't load back all the defaults on the laptop. For instance, HP laptops come with their default HP applications, Microsoft Starter, etc. The Windows key wasn't even entered, this is ridiculous. So then, I didn't accept it and spoke to the person in charge, and they said they would put in a new keyboard and also put in the correct defaults as it wasn't done right.
NOW it's been 2 months since the first drop off, still not completed. Everytime I go in or call, I'm told that it's not completed yet. Now, my question is...Do I qualify for the 60 Day Repair Guarantee? It's been exactly 64 days.
