ConnectPro Computer Services

[Question149821]

i have a broken external hardrive it i buy one in FS will they try and recover information from my old one

[Juice0904]

Hard drive recovery is one of the services offered by the Connect Pro technicians, but it comes with a fee. There is no guarantee that the data can be recovered though, depending on what exactly is wrong with your current hard drive. Hopefully you have a backup of what you had on that drive somewhere.

Hope that helps!

JB

[Tanarus]

An external hard drive is made up of two parts -- the hard drive itself, which stores all your data, and the enclosure, which connects the hard drive to a USB port.

If the enclosure has failed, but the hard drive is okay, you can usually get away with cracking the enclosure open and putting the hard drive into a new enclosure. This will undoubtedly be cheaper than the price of a new hard drive, as well as paying for a technician to copy the data from one hard drive to another.

If the hard drive itself has failed, then as Juice said, here's hoping you've got a backup of your data elsewhere. As data recovery from failed hard drives requires very specialized equipment, the cost to retrieve that data tends to be prohibitively expensive. Future Shop can send your hard drive to a data recovery center, for a fee that varies depending on the nature of the failure.