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Question87918
Posts: 1
Registered: 09-05-2010
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i have some kind of spyware warning wanting me to use t...

i have some kind of spyware warning wanting me to use theiir "clean computer " command. A full Norton Scan says , no threts detected. i can open AOL but cant open Internert explorer also things have slowed down. what should i do ?
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roparadi
Posts: 2,454
Registered: 11-28-2007
Job Title: Associate
Store: Head Office
Location: Burnaby, BC
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Re: i have some kind of spyware warning wanting me to use t...

It sounds like a fake infection.  It reports all sorts of infections when it's the only real infection.  They're very difficult for security software of any kind to detect.  Usually  they can be removed manually without affecting your system or files so I'd suggest having a malware removal done.  Futureshop has services to do that online, in your home, or in store.  There also are many tools that help you to do it at home if they can detect it.

Robert Paradis
ConnectPro Online Support Expert