10-22-2009 11:26 AM
I have a few questions regarding the no lemon policy because as you know if it breaks a 4th time i get a new console.
first i would like to ask why this keeps happening to me? is there something either futureshop or me is doing wrong? the error returns to my console every 3-4 weeks it seems. I am a little dissapointed in futureshop repairs because of that but i do understand the severity of E74 and that it really is hard to permanently fix.
my questions are
1. How does the no lemon policy work? do i just go into the store and they replace it over the counter? is there a process i have to go through?
2. If there is a process how long does it typically take and how does it work?
3. Do i get to pick it off the shelf myself (i am hoping to get a jasper this time around)
4. This may be a stupid question but i am gonna ask juuuust incase. I originally paid 299$ for my xbox 360 pro console. If i get a lemon replacement, is there any slight chance that due to the price drop i can pick up an elite as the replacement? seeing as they are the same price i originally paid for my pro?
10-23-2009 03:55 PM
First off let me just say that the e74 error can be very common with xbox 360 units. Commonly it's can be fixed by uplugging the av cable and blowing the dust out of the recepticle, further to that Microsoft lists the issue as general hardware failure (which is not very specific is it). I would not say that it is anything that you or the repair center are doing wrong.
The good news is that you have the Service Plan on your product.
1.) When trying to facilitate your exchange please remember to bring the previous copies of your repair paperwork to the store with you along with your purchase receipt, if you don't have the info they can assist you in finding it, which can take some time to complete.
2.) With all of the correct information available, the exchange is processed just as a regular exchange so it does not take long. As with all PSP exchanges the contract is complete and you do have the option of purchasing a new Service Plan on your replacement product.
3.) Usually someone from the department will bring the new unit up to the customer service counter for you, though I am sure you can ask if they will let you pick the specific unit that you would like.
4.) The exchange is not based on purchase price of your product, but on the features of the product you purchased. So you will be replaced with the same one.
If you have any more questions about this procedure stop by the store or call in and speak with a customer service associate who will be able to help you.
10-25-2009 03:42 PM
10-25-2009 03:46 PM
10-26-2009 10:40 AM - last edited on 10-26-2009 12:04 PM by Julez
Just don't get your hopes too high. Like if it's the same problem it counts as 1 accident. 3 times e74=1 repair accident. You are lucky if it has different service numbers. Then they are separate.
My x360 is being "confirmed" broken 4th time, 3 weeks and counting. And if you read the fine print it's up to 60 days for them to do that.
Conclusion. NEVER buy extended warranty, buy something cheap, and if it breaks in 1 year, get another one, or better buy something which lasts at least a couple of years, do your homework before you buy.
BTW. E74 is predominantly a scaler chip problem. In it's infinite wisdom MS didn't cover it with a heatsink, so all the hot air coming from GPU is being blown over that chip on the way out. And scaler chip is a major component of your console, it actually makes all those 720p games to display 1080p on your TV (there are very few games for x360 which are native 1080p). But considering the price of a gaming PC I can buy a new X360 every year and still save money on the long run.
10-26-2009 08:04 PM