You're entirely missing his point, the point is if he pre-ordered something then he should not have to worry about going to the store to pick it up, or waiting for the order to process days after the release. When the item is relased on the street date that's it, it should be processed and sent out that day plain and simple. If a bonus item is not available, then the customer should be notified a head of time as I'm sure FS would have known about this issue before the release date of The Amazing Spider-Man, and either compensation should be given i.e an additonal 10% off the price as I'm hearing people are recieving, or something along those lines. Why make paying customers wait for something they pre-ordered, days or even months in advance? That's not right, and no matter how much you sugar coat it still won't make it right. I'm just thankful I haven't had to endure this crap, I would be upset as well. If you can't fullfill something than it shouldn't be advertised in the first place.
