Best Buy and Future Shop are consolidating as Best Buy. This means the products, services, and features you have come to expect from Future Shop and FutureShop.ca will now be available at Best Buy and BestBuy.ca. We have plans to invest up to $200 million to build a leading multi-channel customer experience on the Best Buy brand.
Please visit the Best Buy Plug-in Movies & TV Shows forum to get your questions answered.
10-02-2012 09:41 PM
Cinderella just arrived in a flimsy yellow envelope with no padding, and mine arrived dented along the spine. I think I'm going to find other places to shop for collectibles besides Futureshop.
Same here. Luckily I pre-ordered this morning and it was ready for pick up. The store copy was in good shape, so just did a quick exchange.
It's too bad future shop doesn't have the same customer service as some of it's competitors. All the customers who ordered the Star Trek: TNG Season 1 steelbooks from this competitor were offered replacement steelbooks directly via Paramount, since they were mostly all damaged due to a packing error. The best future shop can do is tell you to go hunt for one in store (I'm talking about the Avengers).
10-03-2012 05:13 AM
12-10-2012 10:41 AM
Why is FS still inconsistant with boxes? Seems to be 50/50 in most cases (ex: Expendables 2 arrives in envelope, Dark Knight arrives in box).
I understand Disney's Metal Packaging isn't considered "Steelbook" but the same policy should apply for them.
12-29-2012 02:41 AM
So my Looper Steelbook shipped in lettermail, aka flimsy yellow envelope..Are you not shipping in boxes anymore? Why this constant breakdown of communication between you and the shipping department?
12-31-2012 10:08 AM - edited 12-31-2012 10:08 AM
Yep, flimsy yellow envelopes are being used to ship these. Absolutely horrible!
Futureshop must enjoy getting damaged returns. I will be returning some.
01-02-2013 02:21 PM
Looper arrived in an envelope. I'm considering returning it.
If it's damaged, it's damaged.
The ones being sent from Brampton, Ontario seem to shipped in these junk envelopes.
The ones being shipped from Richmond, B.C. with tracking numbers appear to be shipped in boxes.