Today we announced that Best Buy and Future Shop are consolidating as Best Buy. This means the products, services, and features you have come to expect from Future Shop and FutureShop.ca will now be available at Best Buy and BestBuy.ca. We have plans to invest up to $200 million to build a leading multi-channel customer experience on the Best Buy brand.
Please visit the Best Buy Plug-in Video Gaming forum to get your questions answered.
09-18-2012 01:44 PM
Last Friday, I went into my local Future Shop and pre ordered a Wii U. Contrary to previous pre orders, the associate said that I needed to do a pre order through the Future Shop website and have the shipping address point to the stores location instead of my home. He took me over to the instore computer to fill out the order information for me and changed my shipping address to that of the store. He said that by doing this, I am guaranteed to pick up the Wii U on the Sunday it comes out.
To be honest, I'm worried that the two people helping me out have no idea what they're talking about since I've never seen this before. Anyone else Pre-order a Wii U the same way?
09-18-2012 03:12 PM
09-18-2012 03:33 PM
09-18-2012 03:37 PM
09-18-2012 03:42 PM
We are working on this capability but as of right now we do not have the ability to pre-order a product online and have you pick it up at a store location. Only on active products can you "reserve" a product for in-store pickup.
Great feedback though, we can use it to help ensure associates have the right info.
I would suggest you quickly update your online order to have product delivered to your personal address to ensure you get it. The info we have is that the consoles will be very limited at launch.