Off Topic / Feedback

[saisai]

Yes. My item has been in my city on Dec29. Today I still haven't received it. I contact the future shop and canada post. They just asked me to wait.

Date	Time	Location	Description	Retail Location	Signatory Name
2011/12/29	17:54	CALGARY	Item processed at local delivery facility
	16:52	CALGARY	Item processed at postal facility
2011/12/27	23:55	RICHMOND	Item processed at postal facility
	11:21	RICHMOND	Order information received by Canada Post

[Myrdhinn]

Not boxing day for me. I ordered Jan 5th and both FS and Canada Post said expected delivery on the 6th. Its still stuck in Mississauga which is 40-45 min away.

Track Status

Product Type: Expedited Parcels
Expected Delivery : 2012/01/06

Date	Time	Location	Description	Retail Location	Signatory Name
2012/01/06	01:37	MISSISSAUGA	Item processed at postal facility

Track History

Date	Time	Location	Description	Retail Location	Signatory Name
2012/01/06	01:37	MISSISSAUGA	Item processed at postal facility
2012/01/05	01:00	MISSISSAUGA	Order information received by Canada Post

[Juice0904]

Have you contacted Canada Post about this?

JB

[Myrdhinn]

Opened an online ticket with CP. Also wondering, is there full insurance on stuff that FS free ships or will I be ripped and stuck with the CP limit of $100 if my item never appears?

[Juice0904]

I'm not sure, but I would imagine it depends on the type of shipping you chose, if anything.

Regardless, I don't believe it would apply in this case, unless Canada Post has actually lost or damaged your item. It being stuck in-transit in Mississauga likely wouldn't qualify you for any insurance coverage.

JB

[saisai]

FS told me If I haven't received my item on Jan12th, I should contact them. If that happens, can I choose to pick up one in store. Because I will leave canada in a couple of days.

[Balanar]

Track Status

Product Type: Expedited Parcels
Expected Delivery : 2012/01/09 

Date	Time	Location	Description	Retail Location	Signatory Name
2012/01/10	AM	MISSISSAUGA	Item successfully delivered

Track History

Date	Time	Location	Description	Retail Location	Signatory Name
2012/01/10	AM	MISSISSAUGA	Item successfully delivered
	11:55	MISSISSAUGA	Item out for delivery

This is wrong... I didn't recieve anything yesterday morning.

EDIT: I've calle Canada Post and they would not start an investigation unless Futureshop tells them to do so. Juice0904, or any other admin, could you advise on this?

[JS]

Only Advice we can give you is to contact our Customer Service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.