Future Shop
Weekly Flyer My Account My Account My Account
Reply
Visitor
aitchfourex
Posts: 2
Registered: 02-18-2012
0

Big Issue. Please help.

Hello, I purchased a copy of Starcraft II today from my local Future Shop. I opened it when I got home and discovered that the CD, CD key and the CD case was stolen from the box. I cannot register my account without my CD key, which effectively leaves me screwed. What are my options here? Will Future Shop help me out or did I just throw away 60 bucks?

Moderator
ElizabethS
Posts: 1,796
Registered: 06-26-2009
0

Re: Big Issue. Please help.

If the store is still open, you should call them immediately and report it, then ask if you can have an exchange.

*************************************
Tech Yeah! For the love of tech!
Was your question answered? Mark it as an Accepted Solution!
See a great post? Click on the star and give it the kudos it deserves!
Visitor
aitchfourex
Posts: 2
Registered: 02-18-2012
0

Re: Big Issue. Please help.

The store is closed right now, I will do that tomorrow. Is there anything I can do to help this situation?

Visitor
cust
Posts: 2
Registered: 02-24-2012
0

Re: Big Issue. Please help.

Be nice and don't yell, Don't make them think you are trying to pull a scam

Emerging Expert
JuliaF
Posts: 70
Registered: 07-02-2010
Job Title: Associate
Store: Head Office
Location: Burnaby, BC
0

Re: Big Issue. Please help.

Hi There,

 

Sorry for your experience - you should definitely be able to go back to the store and receive an exchange. Just explain what happened and ask for the store manager if necessary.

 

Thanks,

 

Julia

Julia
Online Manager, Future Shop