Let me start off by saying, I know ultimately no one there cares about my dissatisfaction. Your company obviously suffers from "the success syndrome", another patsy around the corner. But I am so angry I am letting you know anyway. I ordered this canon camera package of the web during a web sale. I received it in record time and was thoroughly surprised until I opened it. The bundled package was missing the additional lens. No big deal I thought I will simply call. As the packing slip CLEARLY SHOWED That 3 item were put in the box, AND THE ORIGINAL CONFIRMED EMAIL SHOWS THERE SHOULD HAVE BEEN 4! Well 3 calls and 3 hours later I was faced with , Waiting 3 days for an emailed return slip Returning the whole package and waiting 10 days for a credit. ($661.00) Reordering the whole package at regular price ($995.00 before tax) Having my credit card charged for this amount. Then I get to call customer service again and after being put on hold for probably another hour or so, they would put a credit through on my credit card.within 10-14 days. First off this was supposed to be a birthday gift for my daughter on Thursday. I was so excited about it. Second I don't know abut everyone else but I CA NOT AFFORD TO HAVE $1700.00 tied up waiting for credits on my credit card. I discovered that the people who should listen to my complaints since they are executives, have no access to them. Instead I am routed to a person who probably makes minimum wage and tells me there is nothing she can do. I am not pleased with the way this transaction works, and should have the right to be told exactly why I can not just take all the items back to a store and have the problem fixed. Shame on you for treating your money spending customers this way
