I just want to say before I begin, that Futureshop has always been my number source for all my electronics, but after what happened this week, at the Halifax branch in Nova Scotia (Dartmouth Crossing), I doubt I will be shopping there ever again, due to lack of customer service and knowledge about their products. I came in with 10,000 dollars of my hard earned money (cash) and decided to buy some products from future shop. I purchased a 27 inch iMac computer, iPad, The Boxee Box (HD Movie Streamer), TV stand, Camera (Powershot), 60 inch (LG) TV with polk audio surround sound, Three 3TB Seagate GOFLEX Home Network Storage External Hard drives, plus a Yamaha receiver for my Polk Audio Surround Sound (And a slew of accessories, for the iMac, iPad, camera and my home Theatre set). At the end of my spending spree, my bill was a little over 9900$, then the problems started, lol. The girl behind the counter had to count my money three times, because she lost count and the customer service rep, was demanding that I still owed her money...I know basic addition and substraction, so I told her to recount and I was correct, I did'nt owe futureshop any extra money. The next week, the plan was that, I would receive my iMac, Boxee Box, TV, surround sound, receiver, TV stand (And ordered Pro Connect to set up just my surround sound) and other items I ordered for delivery. So when the PRO Connect guy showed up the following week, he only had my iMac and Boxee box and had no idea about the other items, so it was'nt a big deal at the time, I would contact futureshop after he leaves, well.....The guy had no idea what so ever on how to set up a Boxee Box and even admitted that he had no training on how to setup this product at all. So after he was done fiddling around with the Boxee Box and failing to connect to my wireless network or to a wired connection with the Boxee Box, he apologized and said he would refund me 200$ for 2 hrs of work, that I did, lol. So he left, I was very excited to use my new iMac, but could'nt change any of the system settings because it required a password. So I called customer service at the Halifax branch, the person who I was talking to, had no idea on how to change the system password, luckly theres a friend called, "Google" and again I had to do it myself. Even on the Pro Connect install guide, I specifically wrote down what I wanted the system password to be, so I had to reinstall the iMac and enter the system password myself. After this, I decided to call about my home theatre package, well buddy at home theatre had no idea where my package was and I was put on hold for 20 minutes, so after the 20 minutes was up, he said it was supposed to be delivered to today with my iMac and Boxee box. Then he had to contact the sales rep, who sold me my Home Theatre package, which took another 10 minutes and told me to come in the next day, to get my refund on the hrs on the Pro Connect and talk to him about my home theatre. The last thing I want to do, is go on my days off, just getting back from a 6 month deployement to Afghanistan, to futureshop and deal with this. After that I decided to test out my Seagate 3TB Network Storage external hard drives. Now when buying these drives, I asked the sales rep who worked in Computers (who worked there for 8 years!), if the network can pick up all three drives, he assured me that it would work, but it did'nt, all three devices have the same device name and the network will only recognize one, not the other two. So the next day myself and my buddy went back to futureshop, to get the refund for the hrs for the Pro Connect, the two 3TB Seagate external hard drives and to see where my home theatre package was. So when I went to customer service and told him about the external hard drives and how that networks only pick up one device because the all have the same device name, he looked at me like I had 3 heads. So I told him that I would be returning these hard drives and would be replacing them with the 2TB Seagate external hard drives. So he had no problem and he said he would refund my money for the hard drives and the Pro Connect. So I decided to go see the sales rep that sold me the home theatre system. First off he had admitted that he forgot to charge me for the TV Stand, that he picked out! LOL. And still charged me for setup for the surround sound after all this! So he apologized and said he would talk with the manager and see what discounts they would giive me, for this whole mix up. He left and myself and my buddy were walking around for a little over an hour and ahalf. So I went to the customer service desk and asked what was going on? They had no idea because the sales rep, instead of going to the manager to talk about the discounts, he went to make sales!. So the girl had no idea what I was doing there. When I turned around to go find the sales rep, the sales rep came running over and was talking to one of the managers....I think lol. The girl asked me for my receipts, I said I left them with the first girl who served me, lol, so after 5 minutes of looking, they found my receipts! YAH! When I was watching the lady enter all my discounts and noticied she was having alot trouble (But I thought she was the manager! Wow) and had to get 2 extra people to help her out! So after 20 minutes at the cash, I got my new hard drives, my refunds, located my home theatre and my tv stand and got a nice voucher for my troubles. But in the end, the service I got was disgusting, I will never be shopping at futureshop again, unless the (competitor) and (competitor) burn to the ground, lol. Also, my friend said he had never seen, service like that ever, the service at Ralphs apparently is better 
.I recommend when you have 10,000$ in cash to spend and your a real techie like me, don't go to futureshop, please go elsewhere. I just want to see how long this post wil stay up on the futureshop website, lol. One last thing, I am not a B****er and the last thing I want to do is write a short story on my adventures with futureshop, but because of the horrible service I received, I just had to.
This post has been added to: http://www.consumeraffairs.com/, http://futureshopsucks.com/, http://www.complaintsboard.com/ and other blogs and forum sites! And will be making a video on: http://www.youtube.com user: W1NK1LL3RX , on how the halifax branch's futureshop customer service sucks, have a great day
- last edited on by
ElizabethS
Ok, heres an update...
Connect Pro, were planning to swing by my house, yesterday, to set up my home theatre. The time that was planned was, 1130am. Well when 1245pm rolled around, I decided to call, again I was put on hold for about 20 minutes and the guy had no idea about my booking, then the guy from home theatre, said he would personally come over with one of the Connect Pro guys and install my home theatre (The guy was not connect pro, so that was pretty thoughtful of him). After the set up was done I was thrilled, finally my troubles with futureshop had ended, or so I thought...
The Sale rep, who sold me the home theatre said he would give me apple tv half off, plus some other goodies. So when I arrived, he hooked me up, I was happy. So feeling this new sense of happiness, that I had'nt felt towards futureshop in the last 2 weeks, gave me a boost and I decided to get the iPhone 4 ( Yes I know the iPhone 5 is coming out in 2 months, but I could'nt wait, I can't stand Blackberrys! ). So I decided to outsource the iPhone and pay cash, because I did not want to get into another 3 year contract, by just doing the upgrade. So I slapped down 747.34 in cash, bringing my grand total of money spent at this horrible branch, to a little over 11,000$ in 2 weeks. Service was not bad, before you knew it, I was back home, playing on my new iPhone
The next day, I decided to call rogers, to switch my plan, from a Blackberry plan, to an iPhone plan, seeing that they are different phones, so you need to switch plans. When I called the customer service person at Rogers, he told me that even outsourcing the phone and paying with cash I still needed to be locked into a 3 year contract. So Basically, I wasted around 400-500 dollars. The girl who worked at the cell store said 2 options, get the upgrade, the iPhone will be cheaper and you will not be locked into another 3 year contract or outsource and pay cash, little more expensive but no 3 year contract. So I decided to talk to someone else in customer service, he said the same thing, and urged me to go back in, and just have the upgrade and to get my money refunded. Just to let you know, im not to familiar with phones and contracts, thats why I did'nt know about this. So when I called her she said nothing, that I would have to come in and get an upgrade and get my 400-500 dollars REFUNDED, I don't want to come in, i've been in there, 4 times this week and I don't want to be on another 3 year contract!. So I asked her, was there anyway we can do this over the phone, she said, "No!. So I decided to call my good friend, Malcolm at home theatre, when I told him my problem, he said he would talk to her. 20 minutes later, it was fixed, I did'nt have to go in and I was'nt locked down into another three contract. Thanks to my buddy Malcolm, no thanks to the not so knowledgeable young lady who worked at the Cell shop.
Overall...
I recomend you, if buying home theatre, go see Malcolm, he knows what hes talking about, anyone else, dont bother, they know nothing, lol
