01-01-2010 01:17 AM - edited 01-01-2010 04:38 AM
My older brother got z-2300 speakers from Futureshop as a gift for Christmas. I was impressed with the quality of the sound, so on boxing day I went out and bought the same speakers with gift card money.
Anyways, the package looked like it had been opened, but I figured like many boxes someone had just opened it to take a look.
When I got home, I realized the whole package had been opened (everything). All the original packaging was replaced with new plastic, different tape, etc. It was obviously repackaged. Even one of the heat-sealed items was cleanly cut with scissors, and re heat sealed (it's obvious looking at it and comparing it to my brother's packaging).
Are products considered new if they have been repackaged like this? The actual product itself is performing properly, but I fear that someone else may have bought the z-2300 speakers, blasted them for whatever (a party, I have no idea), and there could be hidden damage that I won't experience until later. Is it going to be a no-hassle thing to ask for an exchange on the basis that the packaging had been replaced, and I want to make sure that I have a completely new product. I hate returning something that works just fine, but it's just the worry about what was done with these speakers before-hand, and why the whole thing was repackaged within the box.
: Some additional info/another question -
I purchased these speakers at the Boxing Day price of $149.99, but they've shot back up to $209.99... I'm still in the process of deciding whether the fact that these were repackaged in such a way that seems like they're trying to pass them off as new is reason enough to return this. But would an exchange be easy? I mean, would my issue be reason enough to get an exchange. I wouldn't want to return these, and then have to pay $60 to purchase new ones. It's the sort-of idea that's bugging me in the back of my head... that if I buy something new, I should get something that's completely new.
01-01-2010 07:10 AM
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01-01-2010 07:37 AM
As long as nothing is damaged you can return the speakers and the packaging (even if open) for a full refund or exchange within 30 Days.
Open Box products should be marked as per sales law in Canada. I would bring this to a Manager's attention.
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01-01-2010 01:07 PM
Thanks Julez and Dave,
Can anyone answer whether this is a common practice/common issue? I don't want to go back and have the manager speak down to me, telling me that "Futureshop can't have a 30 day return policy if it doesn't resell". I'm hoping an exchange can be made really easily and smoothly.
01-01-2010 02:30 PM
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