Reply
Truth Seeker
Posts: 1
Registered: ‎02-18-2017
0 Kudos

Message:ensure if there is a gift attached to your purchase to include in checkout or gift is lost

I am elderly and not very computer smart but trying to learn.  Recently I purchased a product that also offered a gift.  I did not know that the gift should be included by me in my cart and subsequent checkout.  The product has been shipped without the free gift.   I contacted BestBuy when I realized my error,  but now the only way to receive the free gift is to return the product and reorder. I do not want to do that so I have lost the free gift.  It was a nice free gift. 

Highlighted
Legendary Epic Genius
Posts: 587
Registered: ‎01-13-2012

Re: Message:ensure if there is a gift attached to your purchase to include in checkout or gift is lo

Sometimes the only way to get a free bonus item is to re-order it.

 

If you can, I would recommend that you re-order immediately with the free gift while it is still available.

 

You an always return your original item with your receipt at any Best Buy store.