Off Topic / Feedback

[DFoz]

Hi

I've recently had to change my credit card number - my monthly insurance (PSP) plan goes out there monthly.

Could anyone let me know who this insurance is even with? I can't find that info anywhere and have forgotten who its with.

I just need to call and let them know the new number before they start sending me nasty letters like they did when they FORGOT to start charging me.

thnx

d

[roparadi]

I'm sure you can get that taken care by calling Customer Support: 1-800-663-2275 │ service@futureshop.com

[DFoz]

No help at all on the Customer Service line

The man who talked to me, possibly the WORST customer service rep ever finally sent me to a 1-877 number

Called the number, its out of service and gave me another number

Called that - sent to some company I've never heard of, that wanted to know about my bank account - which I don't have.

All i want to do, is change my credit card details for the PSP i should never have bought in the first place!

I want to know, who is taking my money every month and why isn't it Future Shop directly, instead of some weird financial company that I can't even find out the details to.

[DFoz · Accepted solution]

Got an email back from a customer service rep within minutes after I emailed. Sent the correct number and all the prompts i had to hit

Sorted out now

[roparadi]

Good to hear you got it all worked out DFoz!

---

DFoz wrote:

I want to know, who is taking my money every month and why isn't it Future Shop directly, instead of some weird financial company that I can't even find out the details to.

---

This is because Futureshop is not a financing company.  All retailers who offer financing or credit of any kind use a third party to do the actual financing.