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Luminary
Posts: 47
Registered: ‎09-05-2014
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Re: Purolator is the new shipping service?

[ Edited ]

@BBYBilly

 

I ordered Lego Star Wars The Force Awakens. The game released last tuesday and I still haven't recevied it! I'm flying out on Monday evening and I don't know if I'll receive it till then! I don't want to buy it from the store and have 2 copies as I won't be able to return the one shipped becuase I'm travelling for 8 weeks. Can you cancel my order? I can give you the details through private message.

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The Oracle
Posts: 639
Registered: ‎06-06-2012
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Re: Purolator is the new shipping service?

I got my games but I can't blame Purolator as in Bestbuy package the Deluxe Edition (which is a cardboard box like NES games) and is bent and damaged all over. Should have been packaged in a box like the steelbooks. Now I have to exchange it in store @BBYBilly
Community Manager
Posts: 1,192
Registered: ‎01-18-2016
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Re: Purolator is the new shipping service?

Hi @muzzybananas,

 

Unfortunately I don't have access to cancel or change any orders I'm sorry. I would suggest that you please call Customer Service at 1-866-237-8289 for fastest service to discuss the details of your order. 

 

There was a delay with the game and you should have received a letter on Thursday from our Customer Support team.

 

I hope this helps, where are you travelling too? That's a long trip! 

BBYBilly
Community Coordinator
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Luminary
Posts: 47
Registered: ‎09-05-2014
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Re: Purolator is the new shipping service?

@BBYBilly I'm travelling back home. I got no email from the customer service team. I got an email about shipment on Monday night, June 27th. I'm still tracking it and it says only a shipment label has been created. I called Purlolator and they said that they have received no call to pick up the shipment. I want this order cancelled, I can buy it from the store. 

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Epic Genius
Posts: 337
Registered: ‎04-19-2016

Re: Purolator is the new shipping service?

Ta Da!

 

Package Status

Package Tracking Number: JFV*********


Delivered
Monday, July 4, 2016 12:38 p.m.
 
 
Service
Purolator Ground
Est. Shipment Weight
2 lb.
Shipment Date
Jun 28, 2016
History
 
Date Local Time City Description
Jul 4, 2016 12:38 p.m. deleted Shipment delivered to *******
Jul 4, 2016 8:06 a.m. deleted On vehicle for delivery
Jul 4, 2016 8:05 a.m. deleted On vehicle for delivery
Jun 30, 2016 6:07 p.m. deleted Delayed due to missed delivery
Jun 30, 2016 8:16 a.m. deleted On vehicle for delivery
Jun 29, 2016 12:47 p.m. deleted Delayed in transit
Jun 29, 2016 8:21 a.m. deleted On vehicle for delivery
Jun 28, 2016 10:11 p.m. Toronto Sort Ctr/ctr Tri, ON Arrived at sort facility
Jun 28, 2016 10:10 p.m. Toronto Sort Ctr/ctr Tri, ON Picked up by Purolator
 
 

 

Pioneer
Posts: 3
Registered: ‎07-02-2016
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Re: Purolator is the new shipping service?

@BBYBillySame as Muzzy here, no notice of a delay, labal made last week and no update since. Really annoying since it says it's in stock both online and in the store near me. If it wasn't part of a 20% offer I would have canceled the order and gone somewhere else by now.

Legendary Epic Genius
Posts: 319
Registered: ‎09-02-2015
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Re: Purolator is the new shipping service?


casey1985 wrote:
Ta Da!
  Package StatusPackage Tracking Number: JFV*********

Delivered
Monday, July 4, 2016 12:38 p.m.
 
 
Service Purolator Ground Est. Shipment Weight 2 lb. Shipment Date Jun 28, 2016 
History
 
Date Local Time City Description
Jul 4, 201612:38 p.m.deletedShipment delivered to *******
Jul 4, 20168:06 a.m.deletedOn vehicle for delivery
Jul 4, 20168:05 a.m.deletedOn vehicle for delivery
Jun 30, 20166:07 p.m.deletedDelayed due to missed delivery
Jun 30, 20168:16 a.m.deletedOn vehicle for delivery
Jun 29, 201612:47 p.m.deletedDelayed in transit
Jun 29, 20168:21 a.m.deletedOn vehicle for delivery
Jun 28, 201610:11 p.m.Toronto Sort Ctr/ctr Tri, ONArrived at sort facility
Jun 28, 201610:10 p.m.Toronto Sort Ctr/ctr Tri, ONPicked up by Purolator
  

Were the steelbooks in a bag again, or have they upgraded to boxes?

Community Manager
Posts: 1,192
Registered: ‎01-18-2016
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Re: Purolator is the new shipping service?

Hi @momotastical,

 

I'm sorry to hear that your order of Lego Star Wars: The Force Awakens didn't show up in the condition you or us were expecting. I've sent you a private message, please check your inbox and reply back with the info requested and we can look into this further for you.

 

Thank you,

BBYBilly
Community Coordinator
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Epic Genius
Posts: 337
Registered: ‎04-19-2016

Re: Purolator is the new shipping service?

Hi @pikachuforever

 

I'm just seeing your post here now but I'm going to answer it here as well.

 

This delivery of 2 steelbooks was delivered in the nice small box in good shape!

Pioneer
Posts: 4
Registered: ‎07-05-2016
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Re: Purolator is the new shipping service?

Oy still waiting for Lego Force Awakens. Purolator gave me today as the estimated delivery date but there is no update since June 28th.