12-07-2015 05:15 PM
12-08-2015 10:40 AM
Hi there @Harvster101, sorry to hear you're having issues with this purchase
Best Buy gift cards can be found at many retailers like Safeway or Shoppers Drug Mart and it is the responsibility of those specific retailers to load/ activate the card accurately with the amount chosen, as well as handle any customer service issues that arise from the purchase in their store. If the gift card wasn't loaded at a Best Buy store, it would be much tougher to track it down as this is information stored in another retailer's system.
Hope this helps explain the situation a bit and if you'll send me a private message with your contact details, we'd still like to see if we can help you get sorted!