I have send them multiple emails about an online order that I didn't receive.
early january, they told me "will contact you in a week"
two weeks later, I email back; I get the same answer ; "will contact you in a week"
All and all, it's been more than a month that I bought a certain product, and I don't have it... and you still have my money.
I can't cancel the payment because it was made with a giftcard.
I need answers. What type of "customer service" is this? It's getting ridiculous and this is not professional.
Answer your emails. it's a basic, normal thing to do when running a business.
You can't ignore unhappy customers, and I know I'm not alone, I lurked the forums before posting.
you have serious customerservice issues.
