PC Gaming

Reply
Moderator
Julez
Posts: 2,880
Registered: ‎08-14-2007
0

Starcraft 2 preorders and beta keys - Master thread

[ Edited ]

Hi everyone,

 

In an effort to keep all information together, I've merged all threads concerning the Starcraft 2 preorders and beta keys into one master thread.

 

We're aware of the issue and are looking into it. We will keep you informed as we get more information.

 

You're welcome to keep discussing but please make sure that you respect the forum guidelines .

 

Thanks!

Moderator Julez
Was your question answered? Mark it as an Accepted Solution!
See a great post? Click on the WHITE STAR to show your appreciation!
Visitor
Gosonics
Posts: 1
Registered: ‎04-26-2010
0

Starcraft 2 beta

Hi, 

 

The deal says that after 1 business day I would receive a beta key for starcraft. I ordered on Friday, so being Monday it should have been a business day but I have not received a beta key. When I called it, it was of no help. 

Retired Moderator
Retired Moderator
JS
Posts: 6,265
Registered: ‎06-27-2007
0

Re: Starcraft 2 beta

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

Visitor
jamez05
Posts: 2
Registered: ‎04-26-2010
0

Re: Starcraft 2 beta

I'm in the same situation. Order was processed early Friday morning and still nothing as of yet. It'll be the third time I call customer support so I decided to post on the forums.

 

Is there any status on the key distribution? Did anyone who pre-ordered get their beta key yet?

Contributor
Korolev
Posts: 22
Registered: ‎10-02-2008
0

Re: Starcraft 2 beta

If you pre-ordered on Friday, the beta key will come this week in your e-mail inbox. Other sites say to wait up to 5 days, so this isn't uncommon. It's most likely Future Shop has to ask Blizzard for Starcraft 2 beta keys, so it's not an automatic process.

 

Be patient! Starcraft 2 will come out this year, even if Blizzard has to sacrifice sleep and free time.

Visitor
jamez05
Posts: 2
Registered: ‎04-26-2010

Re: Starcraft 2 beta

From what customer service told me, it is an automated process (which seems to be incorrect). Today I was told they had a memo notifying them about the special offer and an update indicating the keys were being sent out today. My question is; why hand out false information and give us the run around. If it's delayed, we should be e-mailed with a proper explanation and an accurate ETA.

 

This has nothing to do with patience for a game to be released. They wrote 1 business day, they should deliver on what they state.

Visitor
ivansf
Posts: 7
Registered: ‎04-27-2010
0

Re: Starcraft 2 beta

 


jamez05 wrote:

From what customer service told me, it is an automated process (which seems to be incorrect). Today I was told they had a memo notifying them about the special offer and an update indicating the keys were being sent out today. My question is; why hand out false information and give us the run around. If it's delayed, we should be e-mailed with a proper explanation and an accurate ETA.

 

This has nothing to do with patience for a game to be released. They wrote 1 business day, they should deliver on what they state.


 

I agree, it's not a matter of waiting a couple more days, it's a matter of giving false information. http://grab.by/42we

Visitor
Question82018
Posts: 1
Registered: ‎04-27-2010
0

I ordered Starcrafted 2 yesterday. It said I will have a...

I ordered Starcrafted 2 yesterday. It said I will have a beta key sent to me one day after my order was processed, and I recieved the notice about it being processed yesterday too. Why haven't I recieved my beta key yet?
Exalted Expert
Expert (PC Gaming)
roparadi
Posts: 2,496
Registered: ‎11-28-2007
Job Title: Associate
Store: Head Office
Location: Burnaby, BC
0

Re: I ordered Starcrafted 2 yesterday. It said I will have a...

Your best contact to find that info is Customer Support: 1-800-663-2275 │ service@futureshop.com

Robert Paradis
ConnectPro Online Support Expert

Visitor
Question81935
Posts: 1
Registered: ‎04-25-2010
0

I've preordered the Starcraft 2 beta and I believe you a...

I've preordered the Starcraft 2 beta and I believe you are now mentioning that you are giving beta cd keys away for preorders. Any way I can see if I will be receiving one as I've already preordered?
© 2011 Future Shop. All rights reserved. For personal, noncommercial use.