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Pioneer
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Registered: ‎02-21-2015
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Where can I pay with an eCertificate code I received by email ?

Hello,

 

I received an eCertificate code by email but I don't know how to use it.

 

Can anybody help me ?

 

Thanks.

Moderator (Retired)
Posts: 829
Registered: ‎02-12-2013
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Re: Where can I pay with an eCertificate code I received by email ?

Hi @MickaëlLacroix 

 

 

I'd suggest you to contact CS or your local store to have your question answered.

 

 

Store Locator

1-866-BEST-BUY (1-866-237-8289)
customerservice@bestbuycanada.ca
7 days a week, from 8:00am – Midnight EST.

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Community Manager
Posts: 2,327
Registered: ‎04-21-2010
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Re: Where can I pay with an eCertificate code I received by email ?

eCertificates can only be used on online purchases @MickaëlLacroix When you are checking out, there is a spot you can enter it in as payment. There should be directions in the email that was sent to you but in case there aren't, please do call customer service for full detail Smiley Happy

BBYJuby
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Pioneer
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Re: Where can I pay with an eCertificate code I received by email ?

[ Edited ]

Hi @BBYJuby,

 

During Checking Out, I can only pay with these methods :

 

- Credit card / PayPal

- Gift Card

- Reward Zone

- Promotional code

 

I can't use my eCertificate with these methods.

Community Manager
Posts: 2,327
Registered: ‎04-21-2010
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Re: Where can I pay with an eCertificate code I received by email ?

It's the promo code field that you want to enter the code in @MickaëlLacroix Smiley Happy Please refer to either the email sent with directions or call customer service directly if you require further assistance. 

 

Best, 

 

BBYJuby
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Pioneer
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Re: Where can I pay with an eCertificate code I received by email ?

I will contact the CS. I got this error when I'm trying to use it :

 

We did not recognize the Promotional Code you entered. Please check for accuracy and try again. (0102)


I can't refer to the email because it's look like "Hi Mickael, here is the e-gift certificate : ...". No instruction to help me Smiley Wink

 

Thank your for your help @BBYJuby

Community Manager
Posts: 2,327
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Re: Where can I pay with an eCertificate code I received by email ?

Yikes! Very welcome and yes, customer service will definitely be able to sort all that out for you right away Smiley Happy

BBYJuby
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Scout
Posts: 2
Registered: ‎10-28-2016
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Re: Where can I pay with an eCertificate code I received by email ?

I'm having the exact same problem....  There are no instructions in the email, it just says "you must have a Best Buy account" and pretty much just "here is your code", but when I enter that code in the promotional code field, it gives me the error message below:

 

The following errors occurred:

 

  • We did not recognize the Promotional Code you entered. Please check for accuracy and try again. (0102)
Scout
Posts: 2
Registered: ‎10-28-2016
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Re: Where can I pay with an eCertificate code I received by email ?

No, this doesn't work.  The promo field doesn't recognize the code (and it's never been used).