Sony PlayStation 4, PS3, PS Vita & PSP

[JS]

Hi Ah

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

[Atomic]

I think both of you are missing the point.

I don't think it says anywhere that Future Shop guarantees delivery for any particular day.  That is totally dependant on the manufacturer's release date and the shipping option you choose (as well as 3rd party delays such as Canada Post, Purolator, etc).

Future Shop will give you an estimated arrival, but it is in no ways guaranteed.

Ordering the 'early bundle' means that you get some exclusives that you might not otherwise get on the 'regular release bundle'.

If you *received* your orders previously on the release date, that is your good fortune.  There was never any commitment to have it in your hands on that day.

[Ah]

My purpose for ordering the 'early bundle' was to get it early. I don't really care that much about the extras involved in the bundle. Otherwise I wouldn't have pre-ordered it.

The FutureShop website says that they have the bundle in-stock at my local store, so why should I have to wait a week to get it?

[JS]

We welcome your feedback but do want to remind you that the Forum is not intended for discussion of customer service related issues.

Please note that the initial post has been directed to our Customer Service department. We have consequently locked this thread.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.