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Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Samsung LN46C750

I just purchase a Samsung LN46C750. After doing the initial setup I found that the left hand side of the screen was extremely pixelated and was showing lots of artifacts. It was almost as if the screen was cut in half, the right side being great and the left side looking terrible. What are my options since this item has limited stock left in the store?

Moderator
Moderator
JS
Posts: 6,144
Registered: 06-27-2007
0

Re: Samsung LN46C750

This sounds like a demo option. Have you tried factory reset  in the menu?

Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Re: Samsung LN46C750

Yes I have tried the factory reset via the plug ins on initial setup. To note when the TV is first turned on this effect is not visible it is only after a few minutes that the effect becomes pronounced.Untitled.jpg I have attached a photo of the issue with this screen.

Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Faulty Samsung LN46C750

FS Photo 5.jpgFS Photo 4.jpgFS Photo 3.jpgFS Photo 2.jpgPhotos of my Brand New Samsung LN46C750. Obviously there is a major problem here. What exactly are my options. FS Photo 1.jpg

Moderator
Moderator
JS
Posts: 6,144
Registered: 06-27-2007
0

Re: Faulty Samsung LN46C750

Have you tried calling Samsong Support by any chance?

Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Re: Faulty Samsung LN46C750

Yes I have and they have referred me to their local service provider. However the service provider has informed me that it may be over a week to have a tech diagnose the problem. I was curious if I can bring the set back and get a new replacement set through Future shop?

Moderator
Moderator
JS
Posts: 6,144
Registered: 06-27-2007
0

Re: Faulty Samsung LN46C750

Here's a copy of our Return Policy.

Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Re: Faulty Samsung LN46C750

Thank you for supplying me with this information. The only question I have is can I return this item, which was an open box item, and exchange it for a new item without incurring any additional charges? Or will I be expected to make up the difference in price? The inconvenience of this issue I would hope would warrant Future Shop attempting to make me an even swap in order to guarantee my customer satisfaction. Would it not?

Moderator
Moderator
JS
Posts: 6,144
Registered: 06-27-2007
0

Re: Faulty Samsung LN46C750

I have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

Visitor
Seraph
Posts: 8
Registered: 03-22-2011
0

Re: Faulty Samsung LN46C750

Thank you for your assistance.