I would like to inform you about the actions by Future Shop employees without any regard for customer respect and satisfaction.
I bought a LG 42” LED TV from Heartland Town Centre (Mississauga) on 20-Dec-2010 and also bought an Extended Warranty as well for the said product. When the Extended Warranty was sold to me I was informed that within my extended Warranty Period, if due to any issue the TV does not work, a replacement will be provided by any Future Shop Location. My TV stopped working on 05-Jan-2012.I took the TV to the same location where I purchased it. Upon my request, they agreed to replace the machine; however, the same model was out of stock at the store. I was requested to go to another location, (2975 Argentia Rd, Mississauga), where my TV would be easily replaced, hence I drove all the way to the other location. The agent in customer services for exchange / return asked me to take the printed receipt, get a replacement TV, and bring it back to her. As per her advice, I selected the same model for replacement and brought it to her. She then asked me the reason for replacement and I informed her that it was not working. At this, the Manager, came and told me to go back to the same location and speak to them for the exchange as it was not purchased from her location. I told her that I already did and was sent to her store from the Point of Purchase but she refused to assist me. Upon my request to speak to someone else who can resolve this she called a Sales Manager, who gave me the same response. When I informed him that this is not a solution and since I have already gone from one location to another, there should be an alternate solution provided as I was sold an Extended Warranty by giving misinformation, he told me that he is just wasting his time and if I do not leave the store he will slap me and throw me and my spouse out of the store and if I approach anyone else they shall not help me as well. Being a valued and regular customer of Future Shop I am enraged and insulted by the actions of the staff. I have paid a good amount of money for both the TV and the extended warranty and I do not see this as good customer service.
All I was looking for was someone to assist me. I never expected this rude behaviour from the staff. Which left me with no choice but to inform the community about the kind of service received by Future Shop Employees to their respective customers.
