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Contributor
thetick
Posts: 19
Registered: ‎07-31-2012

Didn't get $20 credit for trade in promo on receipt

When did trade promo for Darksiders 2 according to flyer should also have $20 off discount on receipt but did not print out, what happened? How is Future Shop going to honour flyer?

Emerging Expert
CaptainFalcon
Posts: 217
Registered: ‎09-11-2007
Job Title: Product Buyer
Store: Head Office
Location: Burnaby, BC
0

Re: Didn't get $20 credit for trade in promo on receipt

The $20 credit still valid, the issue is that the messaging didn't print off on your receipt. That said, you are still eligible to use the credit starting September 1st. See below for redemption steps.

 

1. Go to any Future Shop location, and bring in receipt that shows you purchased Sleeping Dogs between August 14 - 16, 2012

 

2. Speak to an entertainment associate at that store, and he/she should be be able to process the $20 credit for you.

 

 

If there is any confusion at the store, just have them refer to their weekly plays.

 

Apologies on this.

 

thanks,

Emerging Expert
ecsw
Posts: 67
Registered: ‎12-09-2010
0

Re: Didn't get $20 credit for trade in promo on receipt

Will there be a minimum price you can spend the $20 coupon on? 

 

 

 

Visitor
hiltzet
Posts: 7
Registered: ‎06-08-2012
0

Re: Didn't get $20 credit for trade in promo on receipt

[ Edited ]

I didnt get the $20 either and when i went back in to ask them (right after i bought the game) they said i wasnt eligible for it because i traded in games for sleeping dogs (which didnt make a difference before)? So is that the case or should i be eligable for the $20 and how long do i have to come back and claim it if i am eligable?

Emerging Expert
CaptainFalcon
Posts: 217
Registered: ‎09-11-2007
Job Title: Product Buyer
Store: Head Office
Location: Burnaby, BC
0

Re: Didn't get $20 credit for trade in promo on receipt

Minimum price is $39.99, and you are still eligible for the coupon even if you traded in to get the game.

 

thanks,

Visitor
hiltzet
Posts: 7
Registered: ‎06-08-2012
0

Re: Didn't get $20 credit for trade in promo on receipt

Cool thanks and how long do i have to get it or do i just wait untill september and bring in the recipt i got today with out the $20 credit on it?

Emerging Expert
CaptainFalcon
Posts: 217
Registered: ‎09-11-2007
Job Title: Product Buyer
Store: Head Office
Location: Burnaby, BC
0

Re: Didn't get $20 credit for trade in promo on receipt

You will have to wait until September 1,2012. As per my earlier post, make sure you speak to an entertainment associate.

 

If there is any confusion, tell the store associate to refer to their weekly plays.

Visitor
hiltzet
Posts: 7
Registered: ‎06-08-2012
0

Re: Didn't get $20 credit for trade in promo on receipt

Ok thanks again was just making sure i didnt have to go back right away and get the credit. thanks for the help!

Emerging Expert
CaptainFalcon
Posts: 217
Registered: ‎09-11-2007
Job Title: Product Buyer
Store: Head Office
Location: Burnaby, BC
0

Re: Didn't get $20 credit for trade in promo on receipt

Anytime :smileyhappy:

 

if you encounter any sort of issues, PM me.

 

thanks,

Visitor
dj_archive
Posts: 3
Registered: ‎04-22-2012
0

Re: Didn't get $20 credit for trade in promo on receipt

I was refused both the steel book and the coupon when I did a T2. CSR said it was a "seperate deal". Your ad is very misleading. Is this correct or is the CSR just misinformed?

 

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