09-01-2012 08:45 AM
So just wondering how exactly are the $20 off coupons going to be honored in Septeber? I managed to pick up 3 different items that should have had the coupons in Augst:
Sleeping Dogs, which did not print the coupon off on the recieipt. You say the reps will know to honor it, but is it $20 off any game like posted before. or is it $20 off a $39.99 game. To my knowledge due to advertising laws it has to be $20 off any game since it was never stipulated iin the beginning what the discount was, but I just want to be sure.
Then the 3ds coupon which did print off, but says TBD on it. According to the other thread they should know how to honor this, so lets hope that is the case. This one says $20 off $39.99, which I imagine is correct.
Finally I bought Transformers, and once again the coupon code did not print off. There seemed to be a great deal of confusion over this code and whether it was $10 or $20 off, so I would like to get some clarification on this one. And once again what is the discount I will recieve on it?
Hopefully the coupon gliitch can be fixed in the future as it will likely cause a few issues in the upcoming weeks, as not ever CSR will know how to honor the coupons, that much is guaranteed.
Solved! Go to Solution.
09-05-2012 08:58 AM
Wonder why they ignore something like this that would seem an ovious thing to answer? They've both been logged on.
Already a couple of reports around of people having trouble using them, at least one denied. You'd think it would be easier to have their game buyers answer here then have their executive resolution flooded with contacts
09-05-2012 12:30 PM
Sorry for the late reply, I was away on vacation for the last week and a half hence the radio silence.
That being said, I've sent a communication to stores reinforcing processing instructions, rules of eligibility, etc on the below 3 gaming credit offers. I recommend going in store on September 7, or after to redeem.
Sleeping Dogs $20 Credit:
- If your reciept doesn't have the actual messaging, or coupon code listed on it, you simply need to bring it into the store, and speak with an Entertainment associate. You are eligible to use the $20 credit if you purchased Sleeping Dogs between August 14 - 16. There is no minimum price required to redeem this.
Transformers Fall of Cybertron $10 Credit:
- This is in fact a $10 credit for September. If you choose to redeem your credit, please speak to an entertainment associate, and present your receipt that shows that you purchased Transformers: Fall of Cybertron between the dates of August 21 - 23.
Nintendo 3DS XL $20 Credit:
- Speak to an entertainment associate, and present you receipt. As long as you have your receipt showing that you purchased a 3DS XL console between the dates of August 19 - 23 you are eligible.
I'm hoping this answers all of your questions.
09-06-2012 05:19 PM
Hey... What about Darksiders 2? My receipt didn't have a coupon on it, but it was supposed to have a $20 one. Does it require a $39.99 purchase, or can it be used on an item of any price?
09-07-2012 11:37 AM
Same deal as Sleeping Dogs. The communication sent to stores indicates purchases on Sleeping Dogs, or Darksiders II, and no minimum purchase value.
When you go to redeem your $20 gaming credit, make sure you bring in your receipt showing that you purchased Darksiders II between August 14 - 16, and speak to an entertainment associate as they will know how to process this.
Let me know if this doesn't answer your question.
09-08-2012 11:59 PM
I tried redeeming the Sleeping Dogs coupon today which didn't print on my recipt, but sales associrate didn't let me redeem the coupon because I traded 2 games for Sleeping Dogs. He said the coupon didn't print because I traded in for it instead of buying which I know for a fact isn't true, can I get classfication that I can redeem the coupon even though I traded 2 games for it?