03-16-2009 10:01 AM
03-17-2009 06:54 PM
Hello Anthony5002, Unfortunately games will any physical damage (ie. scratches) done to them aren't eligable for any sort of service FutureShop may provide in the way of Exchanging or with Used Games. On a side note, the type of incident you are discribing will usually happen if the 360 is in an angled position... Maybe that will give some insight into how it happened.
If you have any other questions, feel free to ask.