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Scout
Posts: 2
Registered: ‎06-01-2016
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I preordered a game and did not get any of the preorder bonuses

I preordered the game one piece burning blood and it was supposed to come with a code for the preorder bonus and I did not get it at all
Legendary Hero of the Universe
Posts: 1,362
Registered: ‎03-28-2015

Re: I preordered a game and did not get any of the preorder bonuses

Did you order instore or online? There is sometimes different bonus depending how you ordered and also When you ordered. Make sure to check your email spam folder to see if anything ended up there.


Community Manager
Posts: 1,192
Registered: ‎01-18-2016
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Re: I preordered a game and did not get any of the preorder bonuses

Hey @Bosschua,

 

Welcome to Plug-in! Thank you for ordering One Piece Burning Blood at Best Buy!

 

The pre-order bonus for extra characters was an online pre-orders. All codes were emailed on Friday afternoon and could be, as @Drax86 correctly mentioned, in your 'Junk/Spam' forlder (Promotions folder if using Gmail). Please check the email account you used to pre-order the game and if the codes arent there, please call our Customer Service team and they can definitely help you out and provide you your code.

 

Best, 

BBYBilly
Community Coordinator
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Scout
Posts: 2
Registered: ‎06-01-2016
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Re: I preordered a game and did not get any of the preorder bonuses

Ohhh, I ordered it in the store and I was not informed about it... Kind of sucks because I thought the promotion was the same as any other store