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Epic Genius
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Horizon Zero Dawn Decal skin bonus error

@BBYTerence I'm trying to preorder this but getting

The following errors occurred:
We're sorry, one or more items in your order are not available for shipment but may be available for Reserve and Pick Up. Please remove PlayStation 4 Horizon Zero Dawn Skin Decal for PS4 Controller - NOT SOLD SEPARATELY from your cart to proceed with this order. If you would still like the item(s), please Reserve them separately on the product page(s). (0107)

It's a preorder item but can only be reserved instore?
Community Manager
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Registered: ‎06-20-2016
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Re: Horizon Zero Dawn Decal skin bonus error

Hey @Leprekon.

 

Are you still experiencing the error?

 

Could you copy and paste the link of that product on here?

BBYTerence

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Epic Genius
Posts: 421
Registered: ‎06-06-2012
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Re: Horizon Zero Dawn Decal skin bonus error

Epic Genius
Posts: 421
Registered: ‎06-06-2012
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Re: Horizon Zero Dawn Decal skin bonus error

Community Manager
Posts: 420
Registered: ‎06-20-2016

Re: Horizon Zero Dawn Decal skin bonus error

Thanks, @Leprekon.

 

I also got that same error message. I have flagged this to one of our teams to fix. It could be a setting that the IT team needs to manually adjust or set. 

BBYTerence

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Epic Genius
Posts: 421
Registered: ‎06-06-2012
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Re: Horizon Zero Dawn Decal skin bonus error

Thanks @BBYTerence it is fixed now.
Community Manager
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Re: Horizon Zero Dawn Decal skin bonus error

Glad to hear it, @Leprekon!

BBYTerence

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Luminary
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Registered: ‎02-16-2016
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Re: Horizon Zero Dawn Decal skin bonus error

So does this only apply to new pre-orders of the game, I've had the special edition ordered for a while now and it seems unfortunate that I'd be forced to miss out on this promotion because it was added late.
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Re: Horizon Zero Dawn Decal skin bonus error

hey @R_Longshaft.

 

I'm actually unsure if the Special Edition you ordered earlier would apply. For situations like yours, only customer service would have the info and authority to provide any resolution or answer. You would have to inquire through them for something like this. Send me a private message if you have questions about getting in touch with customer service.

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Luminary
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Re: Horizon Zero Dawn Decal skin bonus error

So am update for anyone else in my situation unfortunately you can't add the controller skin to old existing orders and I was told my only real option was to order another copy, get the skin, and then return the second copy of the game.