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Scout
Posts: 2
Registered: ‎11-23-2016
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no confirmation email, no order number!

Hello

 

I have just ordered a Samsung S2 classic watch, but I have not received any confirmation email. I also can't see my purchaise on my bank account. Am I supposed to order again? or I have already been charged?

 

Thank you,

Catherine

Legendary Hero of the Universe
Posts: 1,411
Registered: ‎03-28-2015
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Re: no confirmation email, no order number!

How long ago did you order? you should have got a confirmation email in a matter of minutes (did you check your spam folder)  You wont see any charges until it ships

 

Do you see the order if you login to your best buy account?

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Scout
Posts: 2
Registered: ‎11-23-2016
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Re: no confirmation email, no order number!

I ordered a couple of hours ago, no I see no order for the last 3 months, do I have to order again? and in case that they receive 2 orders, is it possible to return open box smartwatches?

 

Thanks

Legendary Hero of the Universe
Posts: 1,411
Registered: ‎03-28-2015
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Re: no confirmation email, no order number!

you best option would be to contact customer service they will be able to tell you if the order was processed

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Legendary Epic Genius
Posts: 590
Registered: ‎01-13-2012

Re: no confirmation email, no order number!

I would order again.  If you don't get a confirmation and can't see it in you order history, then it didn't happen.

 

This has happened to me before on BestBuy.ca.  As it turned out, the system has a problem with your order if you didn't enter your Reward Zone ID correctly.  Did you enter a Rewards Zone ID?