I bought an 8310 discounted. and was told by the employee that if i bought the product exchange plan that i would get a new one if anything goes wrong.

My phone is constantly freezing, won't send half my outgoing messages, cuts out when calls come in. does that count as something wrong? because to me you would think when it freezes, cuts out and doesnt allow outgoing messages, that something is wrong right? So am i able to go into the store and replace my blackberry with a new one as i was told by thee associate? someone else said because it was discounted, i will only get a phone worth the total i purchased it for, not an equal phone. i dont think that seems fair when i was told otherwise. what do i do?

and does anyone have the number to reach the PEP people? so i can ask over the phone before going into the store?