Without pictures and a model number, it would be hard to assess the situation. I would visit a store and let a store rep have a look and if needed be directed where you can take it for a quick service checkup.

Certain Blackberry models allow some customization (color panels, coloured trackballs, and coloured trackpads) and parts are have little snaps that might have loosened. Some snaps can be fixed with a little pressure at a key point. Others will require a screwdriver. Be careful, the screws may have tampering systems that will void warranties. As a result, I would show your phone to a rep to get a better opinion.

blackberry bold 9700

Yes, the Bold 9700 is customizable.... however I recommend bringing into the store and show the rep....

 

The screen and side snaps needs you to tamper with the screws to get to them.  You don't want to void your warranty.

since I purchases the phone @ FS am I still able to go to the telus store and have them inspect the issue and have it repaired? the phone is still i'n mint condition and no physical damage. I remember seeing this issue the first day of purchase and it any bother me till I placed a privacy screen. I just want my issue fixed or atleast a new or refurb device.