As great as it sounds, this really isn't. I was sucked into buying the warranty and have just ended up with NOTHING. I am soooooooooooooooooooooo unimpressed with Future Shop and it's crap service, especially after charging an arm and a leg for this promised great warranty.

You guys sell it as if "any problems, just come on in and we'll give you a new one" but what it this "7 step plan" that has to be gone through before I get even an ANSWER as to whether my phone is "really" not working or just "ok, and can still run" and you will give me my old one back.

I was in there at 8pm yesterday, told that checking my phone would take til 9pm, so I sat and waited. At 9pm I was told it was going to take til 10pm. At 10pm I was told it was going to take til 11pm but "we have to close the store now and can't have you here but I promise to finish this before I go! Call me in the morning, even BEFORE our store opens, to find out what happened with it!" Fine, I bought all this BS and when I called this morning, I was not only trying ALL different departments just to get SOMEONE to answer the phone, after having chosen to speak to an operator about THREE Times, I was then put on hold for about 2 times each time a new person coming on, asking me the same thing, me having to give the same response. I was then told a manager would call me back in 5 minutes. I waited 20 minutes and had to call back myself before I could get a call back.

In the end, manager was trying to set all these things up in my phone that had disappeared (eg: language inputs). When I asked for "Chinese" language input, manager actually told me THIS DOESN'T EXIST ON THIS PHONE (Blackberry 9700). Well, I know it does because when I first got the phone, I had it on the phone!!!!!!!!!! How do you not know your product and just say something like that? He had to put me on hold to go on the internet to find out if I was right or not. **bleep**. and then tells me all these things are still loading and my phone isn't done yet, althought YESTERDAY NIGHT I was told everything would be finished and I just could call in today to see if I would be getting a new phone or not. Also, after only THREE MONTHS of use, the keys are completely chipped I can't even see what alphabet I am typing on because the paint is all gone!!!!!!!