Hi everyone,

Future Shop will start selling used games online at futureshop.ca starting March 20th!!! Visit futureshop.ca/usedgames to see selection.

The following is a FAQ for Used Games. Please take the time to review it before posting a question or issue.

How it works.

Bring your previously played games to any participating Future Shop location. Go to the Gaming Section in the store and one of our Entertainment associates will let you know the value of your games at the Trade-in Station.

• Receive the trade-in amount in the form of a Future Shop gift card
• Use your gift card to purchase anything* in the store or online at futureshop.ca.
  *Valid at all store locations except Calgary locations, where gift card must be used applied to the purchase of a new or used video game. Trade in values change regularly, so see any of our gaming associates for the most recent valuation. All trade-ins must be in working condition with original case.

Stuff you need to know.
Only games for the following consoles are valid for trade-in: PLAYSTATION 3, PlayStation Portable, PlayStation 2, Xbox 360, Nintendo DS and Wii. Some games (to be determined at the Trade-in Station) will not be valid for trade-in value. PC games are not accepted.

You can trade in a maximum of three (3) of the same game per day per person. Games must be playable and include with the original case.  ID must be presented where required by law.

The value of titles will be determined by the Trade-in Station at the time of trade-in.

Used games cannot be traded in or purchased at futureshop.ca. The gift card received for trading in games is valid at futureshop.ca.

Future Shop Used Games Guarantee

There’s a 30-day guarantee on all used games. Used games are inspected for quality assurance. If there’s a problem, we’ll exchange it for the same game or provide an in-store credit. See below for details.

Buy it online, return it in-store.
Need to exchange or refund your futureshop.ca purchase? Just follow these steps:

1. Print out your purchase receipt from MY ORDERS.
2. Bring your receipt, packing slip and used game purchase to any Future Shop retail store for an exchange or full refund with 30 days.
3. Our customer service department will help you with your exchange or will refund the full value of your purchase. The funds will be applied to your credit card within seven (7) days.

What type of used games can be traded in at Future Shop?  Can you trade in used games not purchased at Future Shop?
Video games from the following consoles are valid for sale or trade-in: Nintendo DS, Nintendo Wii, PlayStation 3, PlayStation Portable, PlayStation 2, and Xbox 360.

We accept games whether purchased at Future Shop or at another retailer.  Please note acceptance of game specific titles are subject to change based on inventory. Games are tested, cleaned and repackaged prior to being merchandised at our stores.

What type of used games can be traded in at Future Shop?  Can you trade in used games not purchased at Future Shop?
Video games from the following consoles are valid for sale or trade-in: Nintendo DS, Nintendo Wii, PlayStation 3, PlayStation Portable, PlayStation 2, and Xbox 360.

We accept games whether purchased at Future Shop or at another retailer.  Please note acceptance of game specific titles are subject to change based on inventory. Games are tested, cleaned and repackaged prior to being merchandised at our stores.

How is the value of used game trade-ins assessed?
The trade-in value of the used games is determined by our National Inventory Control System. To confirm what the current value is for your trade-in, please go to the Trade-in terminal located in the gaming department of participating stores. Customers are assured that our used games are sold in good condition and are guaranteed to be priced lower than a new purchased price.

How is the sales price of used game trade determined?
It is system priced by our National Inventory Control System. Customers are assured that our used games are sold in good condition and are guaranteed to be priced lower than a new purchase price.