We understand your frustration and we have forwarded your message to our Customer Service Department, who will be contacting you directly via the email address you provided at registration. Please note that the Forum is not intended for customer service issues. For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.