Emerging Expert
The_Texorcist
Posts: 99
Registered: 06-05-2008
Job Title: Associate
Store: Head Office
Location: Burnaby, BC
Re: ConnectPro launches Online Support

Good evening, Quick.

 

I believe you were asking about the setup service. Here's a quick summary of what this service entails:

 

Disable UAC

Removal of trial and promotional software

Installation of common applications (java, flash, adobe reader, etc.)

Installation of Service Packs (if needed)

Installation of customer-requested software (within reason)

All windows updates performed

Installation of a wired Printer

Customization (Home page, search provider, default Web browser, etc.)

Final cleanup and tweaking, re-enable UAC

Show customer basics of start-up, shut-down, open and explain Recovery Disk Creator, etc.

 

So as you can see, this is actually quite a comprehensive service, absolutely comparable to the in-store setup that ConnectPro provides, but from the comfort of your own home. Given the extent of the work done, the time taken, and the convenience involved, I hope you can now see the value provided by this offering. While as a business, we of COURSE need to make some profit, we feel that our prices are A) extremely competitive and B) quite reasonable.

 

I hope this helps shed some light for you. Please don't hesitate to ask for more information from any of the team!

 

Cheers!

 

Greg

 


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Greg Dobson
gdobson@connectpro.ca
ConnectPro Expert - Online Support