Re: ConnectPro launches Online Support
10-25-2009 09:21 PM
Good evening, Quick.
I believe you were asking about the setup service. Here's a quick summary of what this service entails:
Disable UAC
Removal of trial and promotional software
Installation of common applications (java, flash, adobe reader, etc.)
Installation of Service Packs (if needed)
Installation of customer-requested software (within reason)
All windows updates performed
Installation of a wired Printer
Customization (Home page, search provider, default Web browser, etc.)
Final cleanup and tweaking, re-enable UAC
Show customer basics of start-up, shut-down, open and explain Recovery Disk Creator, etc.
So as you can see, this is actually quite a comprehensive service, absolutely comparable to the in-store setup that ConnectPro provides, but from the comfort of your own home. Given the extent of the work done, the time taken, and the convenience involved, I hope you can now see the value provided by this offering. While as a business, we of COURSE need to make some profit, we feel that our prices are A) extremely competitive and B) quite reasonable.
I hope this helps shed some light for you. Please don't hesitate to ask for more information from any of the team!
Cheers!
Greg
