Today we announced that Best Buy and Future Shop are consolidating as Best Buy. This means the products, services, and features you have come to expect from Future Shop and FutureShop.ca will now be available at Best Buy and BestBuy.ca. We have plans to invest up to $200 million to build a leading multi-channel customer experience on the Best Buy brand.
Please visit the Best Buy Plug-in iPad & Tablets forum to get your questions answered.
01-18-2012 11:40 AM - edited 01-18-2012 11:40 AM
Recently, several instances of fraud concerning the iPad2 were reported to various store locations in BC. In these cases, the original iPad 2 product had been removed from the packaging, and replaced with a slab of clay, molded to the approximate size of the tablet. The packages were then re-sealed and returned. While there have been less than 10 instances of iPad2 fraud reported in the region, Future Shop is advising any affected customers to return to any store location for a complete refund or verified replacement.
Future Shop takes fraud seriously and has launched a comprehensive investigation in cooperation with Apple and other retailers who have reported similar incidents. We have already implemented new systems within our stores to verify and assure all customers that their products have not been tampered with by fraudsters.
Customer service and experience is of the highest priority to us and we wish to make clear that any affected customers will have their products replaced or refunded.
For more information, please email: firstname.lastname@example.org